PAIA Manual

This manual is published under section 51 of the Promotion of Access to Information Act, 2000 (PAIA). It explains which records EPromotions (Pty) Ltd holds and how to ask for access to them.

1. Our details

Name	EPromotions (Pty) Ltd, trading as Yasenza
Registration number	2018/560839/07
Address	Sandton Village Estate, Holkam Road, Paulshof, Johannesburg, South Africa
Information Officer	Yatin Soni
Email	hello@yasenza.co.za
Website	yasenza.co.za

2. The Information Regulator’s guide

The Information Regulator publishes a guide on how to use PAIA and POPIA. It is available on its website, inforegulator.org.za, and at its offices.

3. Records available without a request

The information published on this website, including our prices, terms and policies.

4. Records we keep because the law requires it

Where they apply to us, records under the Companies Act, 2008; the Income Tax Act, 1962; the Value-Added Tax Act, 1991; the Tax Administration Act, 2011; the Basic Conditions of Employment Act, 1997; the Labour Relations Act, 1995; the Consumer Protection Act, 2008; the Electronic Communications and Transactions Act, 2002; and the Protection of Personal Information Act, 2013. [Attorney to confirm the list.]

5. Records we hold

• Company records: founding documents, registers, minutes and resolutions.
• Financial and tax records: accounting records, invoices, bank statements and tax returns.
• Customer records: practice accounts, agreements, billing and correspondence.
• Records processed for practices (as operator): their clients’ details and appointments. Requests for these should go to the practice concerned, which is the responsible party.
• Supplier records: agreements with and invoices from our providers.
• Technical records: system, security and audit logs.

6. How we process personal information (POPIA section 51)

• Purpose: to provide Yasenza to practices, to answer enquiries, to bill, to keep the service secure and to meet legal duties.
• People whose information we process: website visitors who contact us, practice owners and their staff, practices’ clients (as operator), and our suppliers.
• Who may receive it: our operators for hosting, storage, security, email and payment processing, and authorities where the law requires.
• Outside South Africa: some providers store data outside South Africa, as set out in our Privacy Policy.
• Security: the measures described in our Privacy Policy and Operator Agreement.

7. How to ask for a record

1. Complete the prescribed request form (Form 2 of the PAIA regulations), available from the Information Regulator’s website, and send it to the Information Officer at the email address above.
2. Give enough detail for us to identify the record and you, and say which right you want to protect if you ask for someone else’s information.
3. A prescribed request fee and, where applicable, an access fee may be payable. We will tell you before any cost arises.
4. We will decide within 30 days, which may be extended once by up to 30 days as PAIA allows, and tell you the outcome in writing.

8. If we refuse

We may refuse access only on the grounds PAIA sets out, for example to protect someone else’s privacy or commercial information. If you disagree with our decision you may complain to the Information Regulator or apply to court within the time PAIA allows.

9. Where to find this manual

On this website and, on request, from the Information Officer.